Terms & Conditions
About UsThe Mister Gear Website is owned and operated by Calamander Ltd
Calamander are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us via the Contact Us page
PLEASE NOTE: We are a Mail Order business and our premises are not open to the public on a retail basis.
Also, not all of our stock is held here.
We welcome visitors but ONLY with a prior appointment. This is to save customers wasted trips by finding us closed or without the item they are looking for.
Our Contact details:
The Old Market Hall
Phone: 01874 636666
Email: please use our Contact Us page.
Vat Registered in Great Britain GB 710 5863 50
Limited Company Registered in England & Wales No.: 4204374
Company Registered Office
15, Grove Place, Bedford, MK40 3JJ
- do not send mail or goods to this address as it will not be accepted.
Making A PurchaseMaking a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from outside of the United Kingdom, place your order and your credit card company will automatically convert the transaction to your own currency.
You can get an idea of exchange rates HERE.
We accept Visa and Mastercard. We do not charge for any item until it is ready for despatch. Backordered items are not charged until they are despatched.
You may also send your credit card information via phone, fax or post.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us.
We will indicate acceptance of your order, and hence a contract between us, when we despatch the goods and send you an invoice.
We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And HandlingWe only despatch goods once we have received payment in full from you or your agent.
All goods will require a signature on delivery, whether it be by Royal Mail or Carrier.
Delivery ScheduleWe always endeavour to process your order right away, but orders are only processed on usual Business days, ie; Monday to Friday.
We try to make it a rule not to work on public holidays!
We will normally despatch your order to you within 2 business days, for items that are in stock.
Most items are despatched on a next working day service for the UK mainland, although this is not guaranteed.
International orders usually take from 3 to 10 working days to be delivered, depending on the country of destination.
Back OrdersIf your item is not in stock, we will back order for you.
You will always be emailed with the option to cancel your order if you would rather not wait.
We will not charge your card for a backorder until we despatch the goods, except by prior agreement with the Customer.
Tax ChargesFor orders made from the UK or the European Union, 20% VAT is included in the price charged. All other orders are VAT free.
If you are an EU business, with a valid VAT number, we can despatch VAT-free if you provide us with the number and it passes verification.
Credit Card SecurityWhen an order is placed via our website, the transaction is transferred to a Secure web page, BEFORE you are required to enter any credit card details.
All data entered on this secure page is encrypted using Industry-Standard 128 bit encryption.
Our secure web pages are hosted by Secure Hosting Ltd., who use 128bit SSL to ensure secure transmission of your information.
View the Secure Hosting website here.
Secure Hosting have their Digital Certificate provided by COMODO.
View the Comodo website here.
For all purchases made online, we never actually download or see your card details.
The card details are not held in clear text on any web site or computer.
Once the Transaction has been processed, Secure Hosting only retain the last four digits of your card number for 28 days and all the other data is deleted. This is for reference purposes.
All this means that your card details are not held in any database and so cannot be obatained by any fraudulent activity by any third party.
GuaranteeCalamander Ltd (the owners of the Twinmax website) are dedicated to your satisfaction.
All of our products come with a 1 year warranty on defects in materials and manufacturing.
Reaching UsIf you need to reach us, please email us using the link on the store contacts page HERE .
You can call on 01874 636666 (International +44 01874 636666)
Or write to us at:
The Old Market Hall
Calamander Ltd conforms to the requirements of the Data Protection Act, 1998
Calamander Ltd NEVER disclose buyers' information to any third parties other than when order details are processed as part of the order fulfilment.
Generally, this means the Royal Mail or our Carriers UPS and DHL will have sight of your name and delivery address in order to affect delivery of your order.
In this case, the third party will not disclose any of the details to any other third party.
We NEVER share our customer's details with any other third party for any reason whatsoever.
We NEVER send random marketing emails to personal email addresses (spam)
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Provide information to third-parties for goods delivery purposes
Returns PolicyYour rights to return goods are protected under the EU Distance Selling Directive (DSD) which can be found HERE
That document is fairly indecipherable, so here are the most relevant points for you:
1. Under the DSD regs you have SEVEN days after receiving the goods to Notify us of your decision to cancel your order. Receipt of goods means someone having signed for the goods at the time of delivery, not necessarily when you the customer we have the contract with receives them.
However, we allow FOURTEEN DAYS.
2. The EXCEPTION to the requirement for us to accept a Return is if the goods supplied by us are Made To The Customer's Own Specifications; this may be referred to by us as a Personalised Order.
3. If you want to return the goods, you MUST notify us either in Writing or by another Durable Medium; this includes Letter, Facsimile or Email. A telephone call is not sufficient.
4. When returning goods, the Customer must ensure the goods are insured in transit and proof of posting/sending must be obtained.
5. Carriage costs are to be paid by the Customer.