Terms And Conditions / Privacy Policy

About Us
The Twinmax Website is owned and operated by Calamander Ltd

Calamander are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at customer_service@twinmax.co.uk.

Our Contact details:

Calamander Ltd
The Old Market Hall
Sennybridge
LD3 8PG
United Kingdom

Phone: 01874 636666
Fax: 01874 638838

Email: customer_service@twinmax.co.uk

Vat Registered in Great Britain GB 710 5863 50

Limited Company Registered in Wales No.: 4204374

Company Registered Office
15, Grove Place, Bedford, MK40 3JJ
- do not send mail or goods to this address as it will not be accepted.

Credit Card Security
When an order is placed via our website, the transaction is transferred to a Secure web page, BEFORE you are required to enter any credit card details.

All data entered on this secure page is encrypted using Industry-Standard 128 bit encryption.
Our secure web pages are hosted by Secure Hosting Ltd., who use 128bit SSL to ensure secure transmission of your information. http://www.securehosting.com/
Secure Hosting have their Digital Certificate provided by COMODO. http://www.comodo.com/

For all purchases made online, we never actually download or see your card details.
The card details are not held in clear text on any web site or computer.
Once the Transaction has been processed, Secure Hosting only retain the last four digits of your card number for 28 days and all the other data is deleted. This is for reference purposes.

All this means that your card details are not held in any database and so cannot be obatained by any fraudulent activity by any third party.

Privacy Policy
We value our privacy enormously and so naturally we value yours too.
Calamander NEVER disclose buyers' information to any third parties other than when order details are processed as part of the order fulfilment.
Generally, this means the Royal Mail or our Carrier Amtrak will have sight of your name and delivery address in order to affect delivery of your order.
In this case, the third party will not disclose any of the details to any other third party.

We NEVER share our customer's details with any other third party for any reason whatsoever.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from outside of the United Kingdom, place your order and your credit card company will automatically convert the transaction to your own currency.

You can get an idea of exchange rates here: http://www.xe.com/ucc/

We accept Visa and Mastercard. We do not charge for any item until it is ready for despatch. Backordered items are not charged until they are despatched.
You may also send your credit card information via phone, fax or post.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling
We only despatch goods once we have received payment in full from you or your agent.

All goods will require a signature on delivery, whether it be by Royal Mail or Carrier.

Delivery Schedule
We always endeavour to process your order right away, but orders are only processed on usual Business days, ie; Monday to Friday.
We try to make it a rule not to work on public holidays!
We will normally despatch your order to you within 2 business days, for items that are in stock.
Most items are despatched on a next working day service for the UK mainland, although this is not guaranteed.

International orders usually take from 3 to 10 working days to be delivered, depending on the country of destination.

Back Orders
If your item is not in stock, we will back order for you.
You will always be emailed with the option to cancel your order if you would rather not wait.
We will not charge your card for a backorder until we despatch the goods, except by prior agreement with the Customer.

Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is included in the price charged. All other orders are VAT free.
If you are an EU business, with a valid VAT number, we can despatch VAT-free if you provide us with the number and it passes verification.

Guarantee
We guarantee your satisfaction.
All of our products come with a 1 year warranty on defects in materials and manufacturing.

Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01874 636666 (International +44 01874 636666) or fax us on 01874 638838 or write to us at The Old Market Hall Sennybridge LD3 8PG United Kingdom

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
That document is fairly indecipherable, so here are the most relevant points for you:
1. You have SEVEN days after receiving the goods to Notify us of your decision to cancel your order. Receipt of goods means someone having signed for the goods at the time of delivery, not necessarily when you the customer we have the contract with receives them.
2. The EXCEPTION to the requirement for us to accept a Return is if the goods supplied by us are Made To The Customer's Own Specifications; this may be referred to by us as a Personalised Order.
3. If you want to return the goods, you MUST notify us either in Writing or by another Durable Medium; this includes Letter, Facsimile or Email. A telephone call is not sufficient.
4. When returning goods, the Customer must ensure the goods are insured in transit and proof of posting/sending must be obtained.
5. Carriage costs are to be paid by the Customer.

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